Frequently Asked Questions
Everything you need to know about shopping with Kongs Cards.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to receive a prepaid return label and instructions.
Are your materials sustainably sourced?
Yes, Kongs Cards is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our seasonal collections to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
Do you offer size guides for your apparel?
Every product page includes a detailed size chart with specific measurements in both inches and centimeters to help you find the perfect fit for your body type.